Frequently Asked Questions

BookingPam is an all-in-one online booking platform built specifically for service businesses. Unlike general scheduling tools like Calendly, BookingPam includes everything a service business needs: online booking, payments, gift cards, packages, memberships, Google Reviews on your page, an expense tracker, and more — all at one flat monthly price with zero commissions.

Most businesses are live and taking bookings in under 5 minutes. You create your account, add your services, set your availability, and share your booking link. No technical skills required. Create your free account →

No. BookingPam is 100% web-based. You manage your business from any browser at app.bookingpam.com. Your clients book from your booking page — no app download required for them either.

Your booking page is at yourname.bookingpam.com — fully branded with your business name, logo, and brand color. Clients can see your services, pick a staff member, choose a date and time, and confirm their booking in under 2 minutes. See a live demo →

Yes — the Free plan is free forever with no credit card required. Paid plans come with a 7-day free trial. If you don't add a payment method before the trial ends, your account automatically moves to the Free plan. You never lose your data.

Yes — you can import clients via CSV from the Starter plan and above. Your existing client history and notes are preserved.

You go through a quick onboarding flow: select your industry, add your business details, pick your plan, and you're live. The whole process takes about 5 minutes. Your booking page is immediately shareable.

BookingPam is fully mobile-optimized and works perfectly in your mobile browser. Both the dashboard and client booking pages are designed for mobile-first use. A dedicated mobile app is on our roadmap.

Free ($0/mo): 1 staff, 3 services, basic booking — free forever.
Starter: Payments, packages, memberships, email marketing, QuickBooks export, payment plans.
Pro: 6 staff, 20 services, custom domain, custom CSS, staff performance, Mailchimp, group bookings, webhooks.
Premium: Unlimited staff & services, white-label, sign agreements, custom API, audit logs & GDPR, dedicated onboarding, multiple locations, HIPAA BAA.

All paid plans include a 7-day free trial. No contracts. Cancel anytime. See full comparison →

Never. BookingPam charges one flat monthly fee. We take $0 commission on any booking, ever. Compare this to Fresha (20% on new marketplace clients), Booksy (30% on boosted bookings), and Mindbody (23.5% total marketplace fees). Every dollar your clients pay goes directly to you.

Yes — upgrade or downgrade anytime from your dashboard Billing tab. Upgrades take effect immediately. Downgrades apply at the next billing cycle. No penalties, no contracts.

Yes — paying annually saves 17% compared to monthly billing. You can switch between monthly and annual from your billing settings at any time.

No contracts, no commitments. Cancel anytime — monthly or annual. Compare this to Mindbody which locks you into 12-24 month contracts with early termination fees.

Add-ons are optional features available on any plan for $5/mo each:

• Expense Tracker — Track income and expenses with industry-specific categories
• Smart Reminders — Automated rebooking reminders + 20 US holiday campaigns
• Mileage & Delivery — Coming soon
• Extra Storage — Coming soon

Calendly charges per seat — $10-16/seat/month. A salon with 6 stylists pays $60-96/mo on Calendly. BookingPam Pro covers 6 staff for $49/mo flat. Plus BookingPam has gift cards, packages, memberships, expense tracker, and Google Reviews — features Calendly simply doesn't have. Full comparison →

Your data is never deleted immediately. After cancellation, your account moves to the Free plan. You retain access to your client list and booking history. You can export your data as CSV at any time from your dashboard.

Yes — that's the whole point. Your booking page is live 24/7. Clients pick a service, choose a staff member, select an available time, and confirm — all without any back-and-forth with you. You get notified instantly by email and SMS.

Your booking page is at yourname.bookingpam.com. Share it anywhere: Instagram bio, TikTok profile, Facebook, Google Business Profile, your website, business cards, or via text. Your dashboard also provides a QR code and social-ready links for every platform.

Yes — on the Pro plan and above. Connect your Google Business Profile using your Place ID in Settings, and your real Google rating and reviews display directly on your booking page. This is one of our most unique features — no other booking platform does this automatically.

Yes — when a date has no available slots, clients see a "Join Waitlist" form. They enter their name, email, and optional phone number. When any appointment is cancelled for that date, they automatically receive an email and SMS notification with a direct booking link.

Yes — clients receive an email confirmation immediately after booking. SMS reminders are sent automatically 2 hours before their appointment. Review request emails are sent after the appointment is completed.

Yes — mark any service as "Virtual Session" in your service settings. BookingPam automatically generates a unique Google Meet link for each booking and includes it in the confirmation email. You can also paste a custom Zoom, Teams, or any other meeting URL for specific services.

Yes — upload photos to your gallery and tag them as Before, After, or General. Before/after photos display with colored badges on your booking page, helping potential clients see your work before they book.

Yes — on the Pro plan and above. Create percentage or fixed-amount coupons with expiry dates. Clients enter them at checkout. Perfect for promotions, referrals, and first-time client discounts.

Yes — on the Pro plan and above. Sell digital gift cards directly from your booking page. Clients redeem them at checkout. Gift cards are one of the highest-converting products during holidays and special occasions.

Yes — on Pro and Premium plans. Use a simple iframe embed code to add your booking page directly to your website. Your clients never leave your site. The embed widget is available from your dashboard under Social Media.

Yes — on Pro and Premium plans you can connect a custom domain (e.g. booking.yourdomain.com) via a simple CNAME DNS record. BookingPam provisions SSL automatically. No technical knowledge needed. Combined with white-label branding on Premium, clients never see BookingPam in the URL or on the page. Learn how →

Yes — the White-Label feature on the Premium plan removes "Powered by BookingPam" and the Sign In button from your booking page. Combined with a custom domain, clients have no idea BookingPam powers your booking system.

Yes — on the Premium plan, the Sign Agreements feature lets you create digital waivers and contracts that clients sign with their finger or mouse during the booking flow. Both parties receive an email copy. BookingPam includes 9 ready-to-use templates for tattoo, fitness, medical, photography, and more. Learn more →

Yes — on the Pro plan. After negotiating with a client, create an installment, recurring, or tiered payment plan in your dashboard. BookingPam sends the client a secure payment link automatically. Failed payments trigger 4 reminder emails every 2 days before the plan is suspended. Learn more →

Yes — on the Premium plan. Add a webhook URL in your dashboard and select which events trigger it (new booking, payment, new client, etc.). Connect to Zapier, Make, Slack, Google Sheets, CRMs, and thousands of other apps. Each webhook is signed with HMAC-SHA256 for security. Learn more →

Yes — on the Premium plan, you get a read-only REST API with 7 endpoints: bookings, clients, services, staff, availability, and stats. Generate up to 5 API keys from your dashboard. Each key is rate-limited to 1,000 requests/day. Learn more →

Yes — on the Pro plan. Connect your Mailchimp account with one click. New BookingPam clients are automatically added to your Mailchimp audience the moment they book. You can also bulk-sync existing clients. Learn more →

Yes — from the Financials tab on the Starter plan and above. Download a QuickBooks-compatible CSV of all completed bookings with client names, services, amounts, tips, and staff. Filter by this month, last month, this year, or a custom date range. Then import directly into QuickBooks via File → Import → CSV.

Yes — on the Pro plan. The Staff Performance panel shows revenue, completed bookings, cancelled bookings, no-shows, tips, average ticket size, completion rate, and busiest day for each team member. Filter by today, this week, this month, last month, or this year.

Yes — enable Group Booking on any service and set a capacity. Multiple clients can book the same time slot. Choose per-person or flat pricing. Optionally show remaining spots on your booking page (turns red when 3 or fewer spots are left). Great for yoga studios, fitness classes, workshops, and group tours.

Yes — add up to 3 meeting links per service (Zoom, Microsoft Teams, Google Meet, Whereby, or any URL). During booking, clients pick their preferred platform. The selected meeting link is included in their confirmation email and saved with the appointment.

Yes — on the Premium plan, the Audit Logs & GDPR feature lets you export all client personal data (name, email, phone, booking history, payments) as a CSV for GDPR data subject requests. Every export is logged in the audit trail. Audit logs are retained for 24 months for tax compliance.

Yes — our Help Center has step-by-step guides for every feature, from getting started to advanced integrations. Search for anything or browse by category. Premium plan users also get access to a free 30-minute onboarding call with our team. Visit Help Center →

Connect your own Stripe or PayPal account in Dashboard → Settings → Payments. Once connected, clients can pay at booking. You receive funds directly to your Stripe or PayPal account — BookingPam never holds your money.

Yes — enable deposit collection in your payment settings. Set a fixed dollar amount or a percentage of the service price. Clients see both "Pay Deposit" and "Pay in Full" options at checkout. Deposits dramatically reduce no-shows.

Yes — enable tip collection in Settings → Payments. Clients can choose 15%, 20%, 25%, or a custom amount before confirming their booking. The tip is added to the payment total and goes directly to you.

BookingPam charges zero processing fees. You pay Stripe's standard rate (2.9% + $0.30 per transaction) or PayPal's standard rate directly. We never add a markup on top of your processor's fees.

Yes — on Pro and above. Create pre-paid packages like "10 Haircuts for $X" or "5 Training Sessions for $X". Clients purchase upfront and credits deduct automatically with each visit. Great for cash flow and client retention.

Yes — on Starter and above. Create recurring monthly memberships with service credits, discounts, or unlimited access. Memberships auto-renew and are managed entirely from your dashboard.

Yes — the Expense Tracker add-on ($5/mo) gives you a full income and expense dashboard with industry-specific categories, period navigation, and CSV export. Income is automatically recorded from completed appointments. No other booking platform includes this feature.

BookingPam supports USD by default. Additional currency support depends on your connected Stripe account's supported currencies. Contact us at info@bookingpam.com for specific currency requirements.

Yes — clients select their preferred staff member after choosing a service. Each staff member has their own profile, availability schedule, and booking calendar. No double bookings, no conflicts.

Free: 1 staff · Starter: 1 staff · Pro: up to 6 staff · Premium: unlimited staff. Unlike Calendly ($10-16/seat) or Booksy ($20/additional staff), BookingPam charges one flat price regardless of how many staff you have on Pro and Premium.

Yes — each staff member sets their own weekly availability schedule. You can define different hours per day, set days off, and block specific time slots. The booking calendar automatically shows only available times for each staff member.

Yes — on the Premium plan. Each location gets its own booking URL at bookingpam.com/book/your-location-name. Staff, services, and availability are managed independently per location from your dashboard.

Staff management is handled by the business owner from the main dashboard. Individual staff login access is on our roadmap. Currently, owners manage their team's schedules, bookings, and performance from their account.

Yes — each service has configurable buffer time before and after. This prevents back-to-back bookings and gives you time to clean up, travel, or prepare for the next client.

Yes — mark any service as a "Virtual Session" and BookingPam automatically generates a unique Google Meet link for each booking. The link is included in the client's confirmation email. No OAuth setup required.

Yes — paste your Zoom meeting URL in the "Custom Meeting Link" field on any service. This link is included in all confirmation emails for that service. Works with Zoom, Microsoft Teams, or any other meeting platform.

Yes — your dashboard provides ready-made "Book Now" links for Instagram bio, TikTok, Facebook Book button HTML, and all major social platforms. On Starter and above, you also get a QR code and a shareable link for each platform.

Yes — on Pro and Premium plans, copy the iframe embed code from your dashboard and paste it into any website. Works with WordPress, Squarespace, Wix, Webflow, and any other platform that supports HTML embeds.

Google Calendar sync is on our roadmap and coming soon. Currently, you receive email and SMS notifications for every new booking. You can manually add appointments to your calendar from the confirmation emails.

Zapier integration is on our roadmap. When available, it will allow you to connect BookingPam to thousands of other apps — CRMs, email marketing tools, spreadsheets, and more. Sign up to be notified when it launches.

Yes — all data is encrypted in transit (SSL/TLS) and at rest. We use PostgreSQL on a secured VPS with regular backups. Two-factor authentication is available for all accounts. We never sell or share your client data with third parties.

The Premium plan includes a HIPAA Business Associate Agreement (BAA). This is required for healthcare providers, therapists, medical spas, chiropractors, and any business handling protected health information (PHI). Contact info@bookingpam.com to execute your BAA.

Yes — BookingPam supports GDPR compliance. Clients can request their data be exported or deleted. The Premium plan includes audit logs and GDPR data export tools for business owners.

No — credit card processing is handled entirely by Stripe or PayPal. BookingPam never stores, sees, or has access to your clients' payment card details. All payment data is processed directly through your connected payment processor.

Yes — export your client list, appointment history, and expense data as CSV from your dashboard at any time. Your data belongs to you and is always accessible.

Yes — BookingPam is purpose-built for barbershops. Features include chair/staff assignment, haircut packages, before/after gallery, Google Reviews on booking page, tip collection, and an expense tracker. See the barbershop demo →

Yes — salons use BookingPam to manage multiple stylists, sell gift cards, require deposits for color services, display before/after transformations, and run monthly blowout memberships. See the salon demo →

Yes — trainers use BookingPam to sell session packages, manage multiple clients, track income vs expenses, and share their booking link on Instagram and TikTok. Virtual sessions with Google Meet are supported. See the fitness demo →

Yes — home service trades use BookingPam to reduce phone call volume, require deposits for large jobs, assign technicians, and collect Google reviews after each job. See the HVAC demo →

Yes — law firms and legal consultants use BookingPam for free initial consultations, paid session booking, retainer deposits, and HIPAA-compliant intake forms on the Premium plan. See the legal demo →

Yes — tutors and education centers use BookingPam to book subject-specific sessions, sell multi-session packages, support online sessions via Google Meet or Zoom, and send automated reminders to parents and students. See the tutoring demo →

BookingPam works for any appointment-based service business, including: barbershops, beauty salons, spas, fitness studios, yoga instructors, tutors, consultants, pet groomers, home services, photographers, legal consultants, auto repair, HVAC, electricians, and plumbers. See all 15 industry demos →