Help Center

How can we help you?

Find step-by-step guides, tips, and answers to your BookingPam questions.

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Getting Started
New to BookingPam? Start here.
Getting Started with BookingPam
Set up your account, create your first service, and get your booking page live in minutes.
How do I create my account? How do I set up my booking page? How do I get my first booking?
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Your Booking Page
Everything about your public booking page — sharing it, customizing it, and embedding it on your website.
Where is my booking page URL? How do I embed it on my website? How do I customize colors?
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Dashboard Overview
Learn what each section of your dashboard does and how to navigate between features.
What does the Overview tab show? How do I find my stats? What is the sidebar for?
Managing Bookings
Everything about appointments, calendar, and scheduling.
Calendar
View, manage, and organize all your appointments in the calendar view.
How do I view my schedule? How do I block off time? How do I add a manual booking?
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Bookings List
Manage all your bookings — confirm, cancel, complete, and track no-shows.
How do I confirm a booking? How do I cancel a booking? How do I mark a no-show?
Notifications & Reminders
Set up email and SMS reminders to reduce no-shows and keep clients informed.
How do I set up reminders? Can clients get SMS reminders? How do I send birthday emails?
Services & Staff
Set up your services, staff members, and work hours.
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Managing Services
Add, edit, and organize the services you offer — pricing, duration, and availability.
How do I add a new service? How do I set service pricing? How do I create group classes?
Staff & Work Hours
Add team members, set their schedules, and manage their availability.
How do I add a staff member? How do I set work hours? What is round-robin assignment?
Intake Forms
Collect client information before appointments with custom intake forms.
How do I create an intake form? Where do I see form responses? Can I make fields required?
Payments & Financials
Accept payments, manage financials, and export data.
Accepting Payments
Connect Stripe to accept online payments, deposits, and tips from clients.
How do I connect Stripe? How do I require a deposit? How do I enable tips?
Payment Plans Pro
Create installment, recurring, or tiered payment plans for your clients.
How do I create a payment plan? How does the client pay? What happens if a payment fails?
Financials & QuickBooks
View revenue reports and export data to QuickBooks for accounting.
How do I view my revenue? How do I export to QuickBooks? What does the Financials tab show?
Clients & Marketing
Manage your client list and grow your business.
Client Management
View client profiles, booking history, notes, and export client data.
How do I add a client manually? How do I view booking history? How do I import clients from CSV?
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Email Marketing
Send email blasts, set up automated reminders, and run holiday campaigns.
How do I send an email blast? How do I set up smart reminders? How do holiday campaigns work?
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Mailchimp Integration Pro
Sync your BookingPam clients automatically to your Mailchimp audience.
How do I connect Mailchimp? What data syncs to Mailchimp? How do I sync existing clients?
Pro & Premium Features
Advanced tools for growing businesses.
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Custom Domain Pro
Connect your own domain so clients book at yourname.com instead of bookingpam.com.
How do I connect my domain? What DNS records do I need? Does it work with Cloudflare?
Custom CSS Pro
Customize your booking page appearance with your own CSS styles.
How do I add custom CSS? How do I change button colors? Can I change the font?
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White-Label Branding Premium
Remove all BookingPam branding from your booking page for a fully branded experience.
How do I enable white-label? What branding gets removed? Does it work with custom domain?
Sign Agreements Premium
Have clients sign waivers and contracts before their appointment.
How do I create a waiver? When does the client sign? Where do I see signed agreements?
Webhooks & Zapier Premium
Connect BookingPam to thousands of apps via webhooks, Zapier, or Make.
How do I set up a webhook? How do I connect to Zapier? What events can I listen to?
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Custom API Premium
Access your BookingPam data via a secure REST API to build custom integrations.
How do I get an API key? What endpoints are available? How do I keep my key safe?
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Audit Logs & GDPR Premium
Track all account activity and export client data for GDPR compliance.
What does the audit log track? How do I export client data? How long are logs kept?
Staff Performance Pro
Track revenue, bookings, tips, and completion rates for each staff member.
How do I view staff reports? What metrics are tracked? Can I filter by date range?
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