Help Center

How can we help you?

Find step-by-step guides, tips, and answers to your BookingPam questions.

Getting Started
New to BookingPam? Start here.
Getting Started with BookingPam
Set up your account, create your first service, and get your booking page live in minutes.
How do I create my account? How do I set up my booking page? How do I get my first booking?
Your Booking Page
Everything about your public booking page — sharing it, customizing it, and embedding it on your website.
Where is my booking page URL? How do I embed it on my website? How do I customize colors?
Dashboard Overview
Learn what each section of your dashboard does and how to navigate between features.
What does the Overview tab show? How do I find my stats? What is the sidebar for?
Help & Support
Get help without leaving your dashboard, and make your text look the way you want.
Support Tickets
Can't find an answer? Send our team a ticket from your dashboard, set how urgent it is, and follow it until it's resolved.
Where do I find Support? Which priority should I choose? What do the ticket statuses mean?
Formatting Your Text
Use the Word-style toolbar on your Terms of Service, policies, agreements, emails and messages.
How do I edit my Terms of Service? What can the toolbar do? Can I paste from Word?
Managing Bookings
Everything about appointments, calendar, and scheduling.
Calendar
View, manage, and organize all your appointments in the calendar view.
How do I view my schedule? How do I block off time? How do I add a manual booking?
Bookings List
Manage all your bookings — confirm, cancel, complete, and track no-shows.
How do I confirm a booking? How do I cancel a booking? How do I mark a no-show?
Notifications & Reminders
Set up email and SMS reminders to reduce no-shows and keep clients informed.
How do I set up reminders? Can clients get SMS reminders? How do I send birthday emails?
Services & Staff
Set up your services, staff members, and work hours.
Managing Services
Add, edit, and organize the services you offer — pricing, duration, and availability.
How do I add a new service? How do I set service pricing? How do I create group classes?
Staff & Work Hours
Add team members, set their schedules, and manage their availability.
How do I add a staff member? How do I set work hours? What is round-robin assignment?
Intake Forms
Collect client information before appointments with custom intake forms.
How do I create an intake form? Where do I see form responses? Can I make fields required?
Multi-Site & Your Page
Your public booking page, multi-page sites, and how you present your business.
Multi-Site Pages Pro
Pro and Business plans get a real Home / Services / FAQ / Contact multi-page site.
What actually changes on Pro+? Where did the About section go? Can I turn the Contact page off?
Location & Map
Show a real map pin, or list the areas you serve instead of a full address.
How do I show a map? What if I don't want to publish my address?
Hero Slider
Rotate images, promos, or announcements at the top of your booking page.
How do I add a slide? Can I reorder or remove slides?
Photos
Add real photos of your work, space, or team, with before/after tagging.
How do I add photos? What does Before/After tagging do?
Social Media Links
Add Instagram, Facebook, TikTok, and other profile links to your page.
How do I add my social links?
Selling More
Packages, memberships, products, gift cards, coupons, and waitlists.
Packages
Bundle multiple services together at one price, sold as a one-time purchase.
How do I create a package? How do clients buy a package?
Memberships
Recurring monthly plans giving clients service credits every month.
How do I create a membership plan? How do renewals work? Can members cancel themselves?
Products & Shop
Sell physical or retail products alongside your services, with inventory tracking.
How do I add a product? How do I know when something sells?
Gift Cards
Issue a gift card code for a specific service and email it to the recipient.
How do I create a gift card? How does a client redeem it?
Coupons Pro
Offer discount codes clients can enter when booking.
How do I create a coupon? Can I see how many times it's been used?
Waitlist
Clients join a waitlist for full slots and get notified automatically if one opens up.
How does it work? Do I need to do anything?
Payments & Financials
Accept payments, manage financials, and export data.
Accepting Payments
Connect Stripe to accept online payments, deposits, and tips — plus what happens if your own subscription payment fails.
How do I connect Stripe? How do I require a deposit? What happens if MY subscription payment fails?
Payment Plans Pro
Create installment, recurring, or tiered payment plans for your clients.
How do I create a payment plan? How does the client pay? What happens if a payment fails?
Financials & QuickBooks
View revenue reports and export data to QuickBooks for accounting.
How do I view my revenue? How do I export to QuickBooks? What does the Financials tab show?
Income & Expenses Add-on
A real Profit & Loss view — income, logged expenses, profit, and margin.
How do I log an expense? How is margin calculated?
Plan & Billing
Manage your subscription, payment method, trial, and plan upgrades.
How does the trial work? How do I upgrade or downgrade? How do I update my card?
Clients & Marketing
Manage your client list and grow your business.
Client Management
View client profiles, booking history, notes, and export client data.
How do I add a client manually? How do I view booking history? How do I import clients from CSV?
Email Marketing
Send email blasts, set up automated reminders, and run holiday campaigns.
How do I send an email blast? How do I set up smart reminders? How do holiday campaigns work?
Mailchimp Integration Pro
Sync your BookingPam clients automatically to your Mailchimp audience.
How do I connect Mailchimp? What data syncs to Mailchimp? How do I sync existing clients?
Referral Program
Earn credit toward your subscription for referring other business owners.
Where do I find my referral link? When do I get credit?
Reviews
Show real Google reviews plus reviews collected directly through BookingPam.
How do I show my Google reviews? How do BookingPam's own reviews work?
Pro & Premium Features
Advanced tools for growing businesses.
Custom Domain Pro
Connect your own domain so clients book at yourname.com instead of bookingpam.com.
How do I connect my domain? What DNS records do I need? Does it work with Cloudflare?
Custom CSS Pro
Customize your booking page appearance with your own CSS styles.
How do I add custom CSS? How do I change button colors? Can I change the font?
White-Label Branding Premium
Remove all BookingPam branding from your booking page for a fully branded experience.
How do I enable white-label? What branding gets removed? Does it work with custom domain?
Sign Agreements Premium
Have clients sign waivers and contracts before their appointment.
How do I create a waiver? When does the client sign? Where do I see signed agreements?
Webhooks & Zapier Premium
Connect BookingPam to thousands of apps via webhooks, Zapier, or Make.
How do I set up a webhook? How do I connect to Zapier? What events can I listen to?
Custom API Premium
Access your BookingPam data via a secure REST API to build custom integrations.
How do I get an API key? What endpoints are available? How do I keep my key safe?
Audit Logs & GDPR Premium
Track all account activity and export client data for GDPR compliance.
What does the audit log track? How do I export client data? How long are logs kept?
Staff Performance Pro
Track revenue, bookings, tips, and completion rates for each staff member.
How do I view staff reports? What metrics are tracked? Can I filter by date range?

Still need help?

Can't find what you're looking for? Signed in? Open Support in your dashboard and submit a ticket. You can also email us or book a call.

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